Model Experience

Role

From 2013-2017 I led all UX engagement with the Consulting and Model Experience organizations to provide a suite of 5 web applications that support clients from their initial implementation of Cerner products to go-live support and future scaling. This suite of web applications included: Workflow Designer, TestBuilder, TestTracker, the Model Experience website, and KPI Database.

I was responsible for:

• Managing cross-functional relationships between Product Management, Consulting, Model Experience, and Engineering.

• From initial concept to go-live support and backlog management, I integrated client and user feedback, business requirements, and usability findings within each application while strategizing future UX improvements for improved scalability.

• Conducted user research and usability testing integration within quarterly release cycles.

• Prioritized and advocated for UX enhancements within application backlogs.

Research

User research and usability testing were key throughout my engagement. I focused research planning and coordination to test stakeholder assumptions of user needs as well as usability testing of new feature releases. Without formal Human Factors engagement, I worked with the HF team to gain the knowledge and skills to execute on research plans, reviewing work to ensure bias was not introduced throughout the project engagement.

Studies

• 4 Usability studies using prototypes (HTML & Live Code)

  • Workflow Designer and TestBuilder proof of concept: 83.57 SUS & 92% Effectiveness

  • Workflow Designer library and search functionality: 81.79 SUS

  • Workflow Designer library versioning: 84.00 SUS

• 9 60-Minute end user interview sessions, focused on Model Experience methodology