Work Style

Strengths

• Collaboration: I am known as a cheerleader and an advocate. Whether it’s getting everyone on the same page or gaining buy-in, I am skilled at communicating and driving organizational change.

• Research & Analysis: I take the subjective and find ways to provide objective, research backed recommendations. From the interaction of an individual component to streamlining workflows for increased efficiency and situational awareness; I infuse design conventions, business requirements, and research insights to craft effortless experiences.

• Design Systems Thinking: I love the challenge of expanding a concept across the ecosystem to create consistent experiences that: reduce learning and cognitive load, increase quality and reduce redundancy, as well as build brand integrity and scale for the future.

• Process Orientated: I am detailed orientated and skilled at identifying issues, creating processes to increase efficiency and quality, and crafting training for individuals to understand the "why" as well as how it connects to their day-to-day.

• Passion & Empathy: I am very passionate about user-centered design as well as understanding and meeting our end users where they are in order to increase usability and satisfaction.

Cerner Corporation | August 2021-Present
My role as a UX Manager has expanded to include the UX Center of Excellence, which focuses on driving UCD process integration and quality along with our Cerner Design Standards (see pervious role). With this expanded capacity, I lead and support our centralized UX organization in developing our design system.

Accountable for:

• Mentoring and leading a diverse and international team of UX designers and strategists: providing vision, prioritization, and review of deliverables.

• Collaborating and engaging with leaders: managing relationships across Product Management, Engineering, Regulatory, and Product Development Process and Quality organizations.

• Advocating for Human Factors and UX design by ensuring we are an embedded stakeholder within the product development lifecycle and agile methodology.

• Bridging gaps between regulatory requirements, process proposals, and UX engagement.

• Directing UCD process requirements for tactical design implementation and deliverables.

• Reviewing of UX deliverable documentation for quality of output.

• Internal escalation point of contact between UX, Product Management, Engineering, and Regulatory.

Cerner Corporation | September 2019-August 2021
As the owner of Cerner Design Standard efforts, I lead the team and support the overarching design system at Cerner. These efforts support the One Cerner Style (OCS) initiative which is the long-term vision for a unified UI and user experience across our 300+ solutions.

Accountable for:

• Mentoring and leading a diverse group of UX Designers and Strategists: providing vision, prioritization, and review of work.

• Collaborating and engaging with cross-functional teams: managing relationships across Product Management, Human Factors, UX Strategy and Design, as well as Engineering.

• Building, developing, and owning a library of 125+ design standards, supporting our internal component library.

• Analyzing the impacts of product requirements and constraints on design workflows and components.

• Identifying and bridging the gaps between requirements, usability best practices, and design principles.

• Conducting industry-standard research from both a user need and design system perspective.

• Building and analyzing complex information architecture to further improve usability and scale.

• Conducting design reviews and audits for quality: providing feedback and critique to fellow designers and engineers.

• Creating functional requirements for user interface components that meet usability heuristics and are inclusive of the needs for those who use assistive technologies.

Cerner Corporation | September 2018-September 2019
As the owner of Cerner Design Standards, I led my team in supporting the overarching design system at Cerner and the One Cerner Style (OCS) initiative which is the long-term vision for a unified UI and user experience across our 300+ solutions.

Accountable for:

• Ensuring design decision rationale for all componentry and standards are reinforced by industry standard research, Cerner business and regulatory requirements, and usability findings.

• Contributing to One Cerner Style initiative from both a strategic and tactical perspective.

• Meeting with Engineering leadership and strategy to discuss the purpose of OCS, the process of creating an OCS solution, and the strategy for integrating OCS into their applications.

• Delivering OCS Onboarding Assessments and Heuristic Evaluations to leadership

• Addressing design and development concerns with leadership in order to establish appropriate timeline and resourcing expectations.

• Incorporating future design needs from a holistic standpoint to ensure OCS designs would account for scalability.

• Proactively engaging with Human Factors to provide gap analysis to support tactical design implementation.

• Mentoring and directing tactical designers engaged with development to ensure deliverables met OCS vision and design standards recommendations throughout the process.

Cerner Corporation | September 2015-September 2018
I continued to focus on my craft, completing my Master's in Information Architecture and Knowledge Management. During this time I also transferred from the internal web solutions side of Cerner to the User Experience Team, focusing on our Model Experience and Revenue Cycle product offerings. I also was brought in to own the Cerner Design Standards and contribute to the One Cerner Style (OCS) Initiative.

Accountable for:

• Defining gaps between usability concerns and implemented development in order to propose design recommendations that take project scope into consideration and outline iterative design enhancements.

• Conducting user research, peer reviews, heuristic evaluations, and focus group sessions.

• Creating personas, site maps, high fidelity mockups with annotations, Axure prototypes.

• Performing accessibility, interaction, and CSS/UI validation across browsers and mobile devices.

Cerner Corporation | September 2013-September 2015
I became the first Interaction Designer within my organization after self-teaching and advocating for more User Centered Design approaches. After showcasing the power of UX and its impact on the bottom line, I continued to advocate that UX is not only for our clients, but for our associates too as an embedded designer on a cross-functional team.

Accountable for:

• Securing leadership buy-in for the role of UX, setting up and establishing integrated and repeatable processes within our agile teams which led to further UX investment and hiring of designers.

• Designing, documenting, and implementing a react.js code companion library that was used across 15 different internal web applications.

• Strategizing interaction-based testing strategies for full end-to-end testing of components.

• Networking with the larger User Experience organizational leadership to bridge gaps between organizations.
  

Cerner Corporation | October 2010-September 2013
As a Solution Designer, I was the Product Manager of several different internal enterprise applications that spanned platforms and purposes. My focus was primarily within the web spaces that supported internal sales, consulting, and client support groups to provide them with a holistic picture of our client engagements, streamlining multiple disparate source systems.

Accountable for:

• Improve associate productivity by working with executive stakeholders to define high level capabilities and functional requirements.

• Prioritized work to be picked up by development based.

• Create and execute test plans and testing strategies, providing traceability to requirements.

• Provided new associate onboarding for both US and Non-US based associates.

ACH Foam Technologies, LLC | 2007-2010
I had many projects and assignments at ACH, however my primary focus was on the implementation and maintenance of an Enterprise Resource Planning (ERP) system, Vantage, which was the single source of truth for all estimation, bidding, and inside sales data. This was an effort to reconcile and streamline business operations after a major merger between 3 independent companies spanning 9 facilities across North America.

Accountable for:

• Implementation and migration to Vantage.

• Collaborate cross-organizationally with accounting, sales, production, and operations.

• Configure production rates, margins, and material requirements to establish product costs.

• Perform consolidation, part entry, and part removal.

• Maintaining and remedy discrepancies across system to streamline production standards, criteria, and methodology.

• Provide Vantage training to associates.

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