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Description
Description
The User Experience organization's most important initiative was One Cerner Style (OCS). Beyond creating a design system and visual language, OCS's goal was to showcase the power of user experience across multiple products showing completely integrated end-to-end workflows. OCS onboarding and evaluations were needed to coordinate and help migrate product teams off their current platforms and onto the new web component library, while still managing feature enhancements and product roadmaps.
Role
Role
Along with the initiative lead, I was tasked with driving the onboarding and evaluation of products looking to adopt OCS. In previous roles, I have had success with leveraging business relationships to connect the dots between design and stakeholders. In doing so, OCS was successful in helping stakeholders understand value as well as providing vision and strategy for product teams looking for a pathway to increasing usability.
I was responsible for:
Strategizing and implementing onboarding processes for product team engagement.
Partnering with Human Factors to train and conduct heuristic evaluations across 25 products.
Providing scoring model and evaluation metrics to stakeholders and executives.
Map existing components and workflows to our OCS component library.
Prioritizing work between OCS and product teams based on evaluation metrics, component dependencies, and business needs.
Further relationships with development stakeholders to ensure design proposals and usability needs were accounted for.
Process
Process
Audit: Many of our products were using outdated platforms, such as Win-64 and Java RCP. In order to get an initial glimpse of what needed to be done, we conducted audits to understand the current product roadmap, existing components and patterns, and enhancement requests.
Assess: We met with the product teams to gain access to their non-prod environments and demos of the existing workflows and functionality in order to conduct onboarding assessments which were steeped in heuristic evaluations.
Analyze & Report: After completion on the onboarding assessments, I analyzed all feedback and scoring from evaluators, to identify the size, complexity, and level of effort that was needed for UX engagement. This report was provided to UX and Product leadership.
Prioritize & Define Roadmaps: Once the scope and scale was identified and agreed upon, I helped prioritize the work across both UX and product teams in order to integrate UCD processes across product team's agile methodology, thus starting formalized UX engagement.
Learn More
Learn More
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